JPS Resource Centre
Applying/Terminating Service
Applying for Electricity Service
Applying for service is now quick and easy.
Phone in your application to our 24-hour Customer Care Centre at 1-888-CALL JPS (225-5577), or visit any of our convenient commercial locations island-wide. If a meter is already on your premises, your power supply will be connected within 5 business days of opening the contract for service. Applicants must provide:
Taxpayer Registration Number (TRN)
Photo ID
Deposit of $1500 (included on first electricity bill for phone applicants only)
Conditional Contracts
Don't own the premises for which you need electricity service? No problem.
Get a Conditional Contract for Service when you provide us with written permission from your landlord, or a letter of recommendation from a Justice of the Peace.
Deposits
All applicants are required to pay a deposit when establishing a new account. The amount of your deposit is determined by the type of account you wish to open: whether Residential or Commercial.
Residential Accounts
The deposit for all new residential accounts is $1,500. If your service is disconnected for non-payment of bills, you may be asked to upgrade your deposit as follows:
- 1st Incident – Deposit is upgraded by $1,500.
- Subsequent Incidents – Upgrade will represent the equivalent of 2 months' usage.
Commercial Accounts - Rate 20 (small & large) & Rate 40
The deposit for a commercial account is determined by load data, and is equivalent to 90 days billing; however, the minimum deposit for Rate 20 accounts is $6,000.
Interest on Deposits
You receive interest on your deposit annually. This interest is applied to your electricity bill.
Refund of Deposits
Should you terminate your electricity contract, a meter reading will be taken and a final bill prepared. Your deposit and interest are then applied to the final bill. If charges remain, you will be required to settle the outstanding amount.
On the other hand, if a credit balance exists, you should claim a refund. Refund applications must be supplied in writing to your nearest Customer Service office.
Terminating Supply
Migrating or closing your business? Ask JPS to terminate your electricity account.
You can do so by phone through our 24-hour Customer Care Center at 1-888-CALL JPS (225-5577), or by visiting a JPS Customer Service office.
All you need is your JPS account number and the ID you provided at the time you opened the account. Remember, the electricity meter is the property of JPS, and must not be tampered with or removed.
Changing Address
If you're planning to relocate to a new home or office space, you should apply for electricity at least 5 business days prior to your move to ensure that power is available at your new location. You can open a new contract for service by calling our 24-hour Customer Care Centre at 1-888- CALL JPS (225-5577).
If the new premise requires certification by the Government Electrical Inspector, please remember to allow up to 15 business days for the certificate to be submitted to JPS.
Getting Reconnected after Disconnection
Having your electricity disconnected is both costly and inconvenient. If your service is disconnected due to overdue charges and non-payment of your bill, you must pay the outstanding amount, plus a reconnection fee ($1,500.00 +GCT) before service can be restored. You may also be required to upgrade your deposit if it is less than the equivalent of 60 days (residential customers) or 90 days usage (commercial customers).
Paying your bills on time keeps you connected and saves you money.
